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| HD0-100 : Help Desk Analyst |
| HD0-200 : HDI - Qualified Help Desk Senior Analyst |
| HD0-300 : HDI Help Desk Manager |
| HD0-400 : HDI: Qualified Customer Support Specialist |
| QQ0-100 : Help Desk Analyst (HDA) |
| QQ0-200 : HDI: Qualified Help Desk Senior Analyst |
| QQ0-300 : HDI: Help Desk Manager |
| QQ0-400 : HDI Qualified Customer Support Specialist |
| QQ0-401 : SDI-Service Desk Foundation Qualification |
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